Jan Schilt, GamingWorks

Jan Schilt started his professional career in 1986 as a Service Centre employee. After a few years working in several ICT jobs he became ICT Manager at Knorr (Currently Unilever). In 1998 he became Management Trainer for ISES International and became responsible for ITSM training programs.

In 2001 he started his company called Learning Works. He became expert in Learning Based Consultancy and wrote his first book about ‘Process Improvement in IT Service Management’. With this book he won the itSMF innovation Award 2001. In the next year he became "The Best Master" at the itSMF conference, With Learning Works Jan develops customized Service Management training programs and Action Learning Programs. He was selected by EDS/GM, and EDS/ABN AMRO to conduct the IT Service Management training programs for Europe.

In 2003 he started together with Paul Wilkinson the company called GamingWorks. Together, Paul and Jan developed the Business Simulations: Apollo 13 – an ITSM case experience™, the Project Management Business Simulation "The Challenge of Egypt™" and the Business Process Management Simulation "The Greatest Move™" and the Business IT Alignment game "Grab@Pizza".

GamingWorks has become one of the leading companies in the World. GamingWorks has over 100 International Partners and has trained more than 150 trainers. Every day somewhere in the world 3 of GamingWorks simulations are played. Next to the popular simulations Jan Schilt was co-creator of the ABC of ICT™. This new approach focuses on the most important success factor in ICT, humans!